Factory Reset protection is the new security google added to android lollipop. When you reset the device from recovery menu, FRP switch is tripped which will ask the user to input the Google account that was previously used on the device. Even though this was made for security reasons, we sometimes forget the account details that was on the device before reset so stuck on input Google account details.
The following tutorial below will show you how you can remove FRP on Spreadtrum devices like iTel which have included this security on their new devices.
Note
Make sure device have at least 30% battery life
Do this at your own risk
Follow the screenshots or read the tutorial below
Download GSM Resolved app from here
Insert SIM card into phone and boot it up
Call the number inside the phone
Answer the call by swiping up to message icon
Select Write your own message from the pop up
It will now take you to messaging app
Now tap the Call icon found near the number you used in calling
It will take you to dialer app
Click on contacts icon (head near call button)
Now select any contact
Click on the menu icon (3 dots) at the top right and select Share
Select Xender from the list of apps that popup
Connect device to PC and transfer GSM Resolved app to phone (you can also send it using Xender)
Under Xender, swipe to files tab, then navigate, locate an install GSM Resolved app
Launch it after installation is complete.
After launching GSM Resolved, you will be faced with Settings page
Scroll down and select
Factory data reset > Factory data reset > Reset Phone > ERASE EVERYTHING
Wait for reset process to complete
Phone will reboot and you can now set it up without it asking for Google account.
Note that this method will work only on devices with 2015 and January 2016 Android Security Patch.
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